Frequently Asked Questions
Everything you need to know about your climbing gear and orders.
How do I know which climbing shoe size is right for me?
Sizing varies significantly between brands like La Sportiva and Scarpa. We recommend checking our detailed size guide on each product page. Generally, for performance, you want a snug fit with no air pockets, while beginners may prefer a fit closer to their street shoe size.
What is your return policy on climbing safety equipment?
For safety reasons, load-bearing equipment such as harnesses, carabiners, and ropes cannot be returned once they have left our warehouse. This ensures that every piece of safety gear we sell is brand new and uncompromised.
How long does shipping take within the country?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your chalk or shoes before your next weekend session.
Do you offer discounts for climbing gyms or local clubs?
Yes, we support the local climbing community! Please contact our sales team with your gym's credentials or club registration to discuss bulk pricing and partnership opportunities.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched from The Boulder Planet Shop, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.